Shipping policy

Free Shipping

We are pleased to offer free standard shipping on all orders worldwide. No minimum purchase is required.

Order Processing Time

Processing Time: Orders are typically processed within 7–10 business days (excluding weekends and public holidays).

Order Cut-off Time: Orders placed after 12:00 PM (EST) will be processed on the next business day.

Shipping Time

Once your order has been processed and shipped, delivery within the United States generally takes 3–7 business days.

Estimated total delivery time: approximately 10–17 business days from the order date. Delivery times may vary depending on location, carrier operations, weather conditions, or peak shipping periods.

Shipping Carriers

We work with trusted shipping partners such as USPS, FedEx, and UPS to ensure safe and reliable delivery.

Order Tracking

A tracking number will be sent to your email within 1–2 business days after your order has shipped. Tracking information may take up to 48 hours to update.

Address or Order Changes

Requests to modify the shipping address or order details must be submitted within 24 hours of placing the order.

Missing or Delayed Orders

If items are missing or delivery is delayed beyond the estimated timeframe, please contact us within 48 hours so we can assist you promptly.

Contact Information

Email: support@flowwoodstudio.com
Our Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
Support Hours: Monday to Friday, 10:00 AM – 8:00 PM (EST)