Privacy policy

This Privacy Policy describes how FlowWoodStudio (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://flowwoodstudio.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

  • Basic contact details including your name, phone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information including your username, password.
  • Shopping information including the items you view, put in your cart.
  • Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies").

Information We Obtain from Third Parties

  • Companies who support our Site and Services, such as Shopify Inc.
  • Our payment processors, who collect payment information to process your payment.
  • Third parties who collect data via pixels, web beacons, SDKs, or cookies.

How We Use Your Personal Information

Providing Products and Services: We use your personal information to process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns, and enable reviews.

Marketing and Advertising: We may send marketing communications and show ads tailored to you.

Security and Fraud Prevention: We use information to detect and prevent fraudulent or illegal activity.

Communicating with You: We use your information to provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site to power and improve our Services, run analytics, and understand user interaction. You can control cookies through your browser settings.

How We Disclose Personal Information

  • With vendors and service providers who perform services on our behalf.
  • With business and marketing partners.
  • To comply with legal obligations or protect rights.

User Generated Content

Any content you submit publicly may be accessible by others. We are not responsible for how others use publicly shared information.

Third Party Websites and Links

We are not responsible for the privacy or security of third-party websites linked from our Site.

Children's Data

The Services are not intended for children under 16, and we do not knowingly collect personal information from children.

Security and Retention of Your Information

No security measures are perfect. We retain personal information only as long as necessary for business and legal purposes.

Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal information.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below.

International Users

Your information may be transferred, stored, and processed outside your country of residence, including the United States.

Contact Us

If you have questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us:

Email: support@flowwoodstudio.com
Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
Support Hours: Monday to Friday, 10:00 AM to 8:00 PM (EST)