FAQs

Our sculptures and decorative pieces are handcrafted from solid wood. Wood types and finishes vary by product. Please contact us if you would like details about a specific piece.

Natural variations in grain, color, and texture make each piece unique.

Installation requirements vary by product. Wall sculptures may require mounting, while other pieces may be freestanding. Please check the product description or contact us for guidance before installation.

Our wood is treated before production, and a protective finish is applied to the completed piece. Proper placement and care help protect the wood from moisture and related damage.

Package weight varies depending on the sculpture’s dimensions, design, and packaging. Please contact us for shipping weight information for a specific item.

Yes. Customization is available for many pieces, including size, finish, and certain design adjustments. Please contact us before ordering to confirm what is possible and discuss your requirements.

Dust regularly with a soft, dry or lightly dampened cloth. Avoid harsh chemicals, excessive moisture, and prolonged exposure to direct sunlight or heat.

For pieces intended for outdoor use, follow the product’s care instructions and protect them from standing water and prolonged moisture exposure. If you are unsure whether a piece is suitable for your intended location, please contact us before ordering.

Yes. We offer free standard shipping to the United States and international destinations. Delivery times vary depending on the destination, carrier operations, and customs clearance.

Standard shipping is free on all orders. No minimum purchase is required.

Estimated delivery time includes both order processing and shipping.

Order processing:

• 7–10 business days, excluding weekends and public holidays.

Shipping after dispatch:

• United States: 3–7 business days.

• International destinations: 8–15 business days.

Estimated total time from the order date:

• United States: approximately 10–17 business days.

• International destinations: approximately 15–25 business days.

These timeframes are estimates, not guaranteed delivery dates. Customs clearance, weather, carrier operations, and peak shipping periods may affect delivery.

We will email your tracking number within 1–2 business days after your order ships. Please allow up to 48 hours for tracking information to update.

You can also check your shipment through our Track Your Order page.

Please email support@flowwoodstudio.com with your order number and a description of the issue. If your order has passed its estimated delivery timeframe, we will help check the shipment’s status.

Return requests must be submitted within 30 days of delivery. We accept returns only for manufacturing defects, damage sustained during shipping, or incorrect items received due to an error on our part.

This also applies to custom, personalized, and made-to-order items. Returns for a change of mind, personal preference, or an incorrect size selected by the customer are not accepted.

Please review our Return & Refund Policy and contact us for approval before returning any item.

Please email support@flowwoodstudio.com with your order number, a description of the issue, and clear photos of the item and packaging.

Keep the packaging while we review your request. We will explain the next steps and any return instructions.

For approved returns involving defective, shipping-damaged, or incorrect items, we cover the return shipping cost and provide a prepaid return label or arrange the return shipment.

Approved refunds are issued to the original payment method within 2 business days after the returned item has been received and inspected.

Your bank or payment provider may take an additional 5–7 business days to display the refund.

You may request a change or cancellation within 24 hours of placing your order. Email support@flowwoodstudio.com with your order number and the requested change.

Changes and cancellations cannot be made once the order has entered production, been prepared for shipment, or shipped. Please see our Modify/Cancel Order Policy for details.

Please contact us within 24 hours of placing your order to request an address correction. Changes cannot be made once an order has entered production, been prepared for shipment, or shipped.

Please check your address carefully at checkout. Additional reshipping costs may apply if a shipment is returned because the address was incorrect or undeliverable.

Available payment methods are displayed at checkout and may vary by location and device. Options may include major credit and debit cards, Apple Pay, Google Pay, and Shop Pay.

Payments are processed through Shopify checkout and trusted payment providers. We do not store your full payment card details on our servers.

Email us at support@flowwoodstudio.com or visit our Contact Us page.

Our support hours are Monday to Friday, 10:00 AM–8:00 PM (EST).