FAQs

Product

? Are they easy to install? ⌄
  • Easy to install with basic tools (depending on the product).
  • We can provide guidance or basic instructions upon request.
  • Typical installation time: 30 minutes to 2 hours.
? Does it get termites? ⌄
  • Our wood is carefully treated before production.
  • A protective finish/coating is applied to the final product.
  • Proper indoor placement and normal care help prevent moisture-related issues.
? What is the weight of a package? ⌄
Package weight typically ranges from 22 to 100 lbs, depending on size and design. Exact shipping weight is confirmed before shipment.
? Do you offer customization options? ⌄
Yes. We offer customization for many items (size, finish, and design adjustments). Please contact us before ordering to confirm feasibility and details.
? How should I care for and maintain my furniture? ⌄
Dust regularly with a soft cloth. Avoid excessive moisture and prolonged direct sunlight. Use gentle, non-abrasive cleaners only. Care instructions may vary by product.
? What materials do you use in your furniture? ⌄
Our pieces are handcrafted using high-quality solid wood. Specific wood types may vary by product—contact us if you want details for a specific item.

Shipping & Delivery

? Do you offer international shipping? ⌄
Yes, we offer free standard shipping worldwide. Delivery times may vary depending on destination, carrier operations, and customs processing.
? How long will it take to receive my order? ⌄
Delivery time depends on processing and shipping. Once shipped, delivery typically takes 10–17 business days, but timing may vary by destination, carrier, and customs.
? How much does shipping cost? ⌄
We provide free standard shipping on all orders.
? How do I track my order? ⌄
Tracking details are emailed once your order ships. Tracking updates become active once the carrier receives and scans the package. You can also use our Track Your Order page if available.

Returns & Refunds

? What is your return and refund policy? ⌄
Returns and refunds are subject to our Return & Refund Policy. Eligibility, timelines, and conditions may vary depending on the item type (including custom or made-to-order items). Please review the policy page for full details.
? When will I receive my refund? ⌄
If a refund is approved, it is issued to the original payment method after the returned item is received and inspected (if applicable). Processing time may vary depending on your bank or payment provider.

Order Changes

? Can I modify or cancel my order? ⌄
You may request modifications or cancellation within 24 hours of purchase. After that, the order may have entered production or shipping preparation and changes may no longer be possible—especially for custom or made-to-order items.
? What if I entered the wrong shipping address? ⌄
Please contact us as soon as possible. We can try to update the address if the order has not entered production or shipment. If a shipment is returned due to an incorrect or undeliverable address, additional reshipping costs may apply.

Payments

? What payment options do you accept? ⌄
We accept major payment methods supported by Shopify checkout, including credit/debit cards and accelerated checkout options (such as Apple Pay, Google Pay, and Shop Pay) when available. Available payment options may vary depending on your location and device.
? Is my payment information secure? ⌄
Payments are processed securely through Shopify checkout and trusted payment providers. We do not store your full card details on our servers.