Payment Methods
Accepted Payment Methods
Available payment methods are displayed at checkout and may vary depending on your location, device, and the payment options available for your order.
Options may include:
- Credit and debit cards: Visa, Mastercard, American Express, Discover, and other supported cards.
- Digital wallets: Apple Pay, Google Pay, and Shop Pay, when available.
Please refer to checkout for the payment methods available to you.
Prices and Currency
Please review the currency, product details, and final order total displayed at checkout before completing your purchase.
Standard shipping is free on all orders, with no minimum purchase required.
If your payment account uses a different currency from the transaction currency, your bank or payment provider may apply its own exchange rate or transaction fees. These charges are determined by your provider.
Payment Processing
Payments are processed through Shopify checkout and trusted payment providers.
In most cases, your payment is authorized or charged when you place your order. Orders are subject to payment verification and acceptance.
Please ensure that your billing information is accurate and that you are authorized to use the payment method provided.
Order Confirmation
After successfully placing an order, you should receive an order confirmation email at the address entered during checkout.
If you cannot find it, please check your spam or junk folder and confirm that the email address you provided is correct.
If your payment appears to have been taken but you have not received an order confirmation, contact support@flowwoodstudio.com before placing another order.
Payment Security
Payments are handled through Shopify checkout and trusted payment providers. We do not store your full payment card details on our servers.
For your security, please do not send your full card number, card security code, password, or one-time verification code by email or through our contact form.
Declined or Unsuccessful Payments
If your payment is declined or cannot be completed:
- Check that your billing details match your bank or card issuer’s records.
- Confirm that your payment method has sufficient funds or available credit.
- Complete any verification requested by your bank or payment provider.
- Try another payment method available at checkout.
- Contact your bank or payment provider if the issue continues.
If you still need help, contact us with a description of the issue. Please exclude sensitive payment information.
Refunds
Approved refunds are issued to the original payment method.
For approved product returns, we process the refund within 2 business days after the returned item has been received and inspected. Your bank or payment provider may require an additional 5–7 business days for the refund to appear in your account.
Please review our Return & Refund Policy for eligibility requirements and complete instructions.
Contact Information
Email:
support@flowwoodstudio.com
Business Name: FlowWood Studio LLC
Business Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
Support Hours: Monday to Friday, 10:00 AM–8:00 PM (EST)